Refund policy

RETURNS + REFUND POLICY

While the Psalm Studio team hope that you’re always delighted with your purchase from us, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding any delivery costs.

How to Make a Return
Please return your product within 14 days of purchase. Include your full details and original invoice being sure to include whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:
PSALM STUDIO
1111c Outram Road
Akina, Hastings 4122
New Zealand

Please make sure you give us a daytime telephone number or your email address so we can contact you. Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement. Goods are returned to Psalm Studio  at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number.

Please note that Psalm Studio is not responsible for the damage or loss of items being returned.

Exchanges
You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter your full details, including your original invoice, with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.

Credits
If you wish to receive a credit for your purchase we will issue you are credit note and when you make your next purchase you will be able to deduct the value of the credit from the total value owing. Please note credit notes are valid for 12 months from the date of issue.

Refunds
Your refund will be credited back to the original purchases credit card and will exclude any delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.

Gift Returns
If you have received an item as a gift and you would like to return it you are entitled to an exchange or a credit note. You may exchange the item in our retail store by presenting your exchange card or you will be issued a credit note in the form of a gift certificate.

Faulty Goods/Incorrect Items
The Psalm Studio team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. Psalm Studio will where possible replace or repair any goods deemed to be faulty, if purchased within the last 3 months. If we are unable to do this, a credit note or refund will be provided.

Sale Items
We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.

Gift Cards
Gift Cards and Vouchers cannot be returned for a refund.